Terms & Conditions

Telescopestyle.com Ts & Cs

TERMS OF USE, TERMS OF SERVICE & CONDITIONS OF SALE

OVERVIEW

Detailed on this page are the terms and conditions under which we agree to provide online services including the supply goods to you via our online e-commerce platform www.telescopestyle.com. We strongly encourage customers to read through these terms prior to placing any orders.

Please also check our Privacy Policy,  Cookie Policy and Ordering, Delivery & Returns page for additional information regarding the processing of personal data we collect from you or that you provide to us, the use of cookies on our website and the transaction of goods via our website. By using our website and/or purchasing from www.telescopestyle.com, the customer accepts and agrees to comply with the full remit of these various terms of service, terms of use & conditions of sale

Definitions

This website is operated by Telescope Style. Throughout the site, the terms “we”, “us”, “TS”, “the company” and “our” refer to the business Telescope Style. Telescope Style offers it’s online platform or application, the website found at www.telescopestyle.com including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The use of the words ‘the user’ or ‘the customer’ (and the correlating use of the words ‘you’ or ‘they’) within these terms refer to both visitors to our site and purchasers of goods from our website.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Use” and “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Who We Are/Contact Details

www.telescopestyle.com is an online only e-commerce platform & travel-inspired home wares blog. Our office address is Telescope Style c/o AS Interiors, Town Lane, Wooburn, Buckinghamshire, HP10 0PJ.

You can contact us by telephone on 01753 384 295 on working weekdays, 9.30am-5.30pm, Monday to Friday. Alternatively email us at [email protected] 

Our store is hosted by Code 23 who provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms and to be eligible to purchase our products via this website and thereby enter into a contract with Telescope Style, you represent that you, the user/customer, is over 18 years of age.

Please note we are an online interiors brand selling home wares to private individuals. Our products are intended for use in a domestic environment only and are not certified for ‘contract’ use in a commercial environment. If used for commercial purposes, product longevity is not guaranteed and our returns policy becomes null and void.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. (Credit card information is always encrypted during transfer over networks – see ‘Security’ section below for further details).

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us (see ‘Copyright’ section below for further details).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to remove or edit any materials or content on this website.

We reserve the right to amend/update any of our terms from time to time. Please check back and re-read our terms each time you visit our site and prior to purchase, to ensure you understand the terms that apply at that time.

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend, withdraw or restrict the availability of all or any part of our site at any time for business and operational reasons.

We do not guarantee that our site, or any content on it, will always be available or uninterrupted.

The content on our site is provided for general information only. It is not intended as advice on which you should rely. Please obtain professional or expert advice before taking, or not, any action on the basis of the content on our site. We make every effort to regularly update the information on our site. However, we make no representations, warranties or guarantees, express or implied, that the content on our site is accurate, complete or up to date. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected (see below for additional product/service terms).

SECTION 5 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 6 – PRODUCTS / SERVICES

Product Availability

All items are subject to availability. Products or services may have limited quantities and/or sell out between the time a customer places his/her order and the time Telescope Style attempts to fulfil it. At busy times of the year, stock may have limited availability or sell out quickly. Out of stock items are automatically removed from the website until they become available again. If something you have recently seen is no longer displaying on the website, please contact us by telephone or email, if you wish query a product’s availability or be notified of the date the product is likely to be back in stock. Please note some products are ‘made to order’ with lead times to despatch stated under the ‘Delivery Options’ tab on the individual product pages.

We reserve the right to discontinue or permanently withdraw any products from this website at any time and we will not be liable to you or any third party in doing so. We also reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. In addition, we reserve the right to limit the quantities of any products or services that we offer. Any offer for any product or service made on this site is void where prohibited.

Product Imagery, Pricing & Description

All descriptions of products and product pricing are subject to change at anytime without notice and at our sole discretion. All published retail prices are in pounds sterling and exclude all delivery charges (where relevant). We reserve the right to alter product prices/descriptions at any time and without notice. Occasionally and despite our best efforts, a product may be incorrectly priced or described online. We endeavour to check price paid/description given, before confirming despatch and we reserve the right to correct any product pricing/description inaccuracies, at any time. Should the correct price be lower that that advertised on the date you ordered, we will inform you and apply the lower price (refunding you the difference). Should the correct price be higher than that advertised on the date you ordered or the product description be incorrect, we will advise you of this by telephone and/or email and await your instructions. In the event of any pricing/description discrepancies that come to light once their order has been placed, customers will be entitled to a refund of the relevant amount if they do not wish to proceed with part or all of their order.

We have made every effort to ensure that our product imagery and colours are truly representative of the products themselves. However, many of our products are handmade from natural materials using traditional techniques and the individual nature of the craftsmanship involved in creating these items will sometimes imply slight variations in colour, weight, size or dimension or minor imperfections. In addition different digital device’s rendering/display of colours may also vary, meaning that products may differ slightly from website photography when viewed on your mobile/tablet/computer.

If you receive goods that do not broadly meet the description stated on the website at the time you placed your order, you will be entitled to a full refund. Please return the goods to us, following our standard returns procedure as detailed below or on our Ordering, Delivery & Returns page.

SECTION 7 – ORDERS & ACCURACY OF BILLING AND ACCOUNT INFORMATION

Telescope Style is an online-only e-commerce platform. Goods must be paid for in full online, prior to despatch. Your order total includes the cost of the items and any delivery charges.

Eligibility

To be eligible to purchase our products via this website and thereby enter into a contract with Telescope Style, customers must be over 18 years of age and possess a valid credit or debit card in your name from a bank whose payments Telescope Style accepts. We accept a range of credit and debit cards including Visa, Mastercard and American Express. Payments are securely processed via Stripe or Paypal payment gateways. Please see our Privacy & Security page or read on to view our section on Buying Online & E-Commerce Security, for further details.

Telescope Style also requires customers to input their real name, email address, contact telephone number, payment details and delivery address (hotels, temporary addresses and P.O. Box numbers cannot be used) in order for us to process their order. Customers/users agree to provide current, complete and accurate purchase and account information for all purchases made online. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Placing An Order

Telescope Style may also need to pass on the customer’s delivery address, contact telephone number and/or email address to our agents, suppliers or couriers in order for them to process/deliver your goods. By entering into a contract with Telescope Style, the customer allows us to transmit this information to third parties as listed above for the sole purpose of fulfilling their order. Please see our Privacy & Security page for further information or click here for our detailed Privacy policy.

Following receipt of a customer’s order, they will receive an order confirmation email and be assigned an order number. Customers should quote this in any communication with Telescope Style. Customers should let us know if they do not receive an order confirmation email, so we can double check their order has been received by us.

The email confirmation is only a confirmation that we have received a customer’s order/payment. Products on a multiple order that we have not specifically confirmed as having been accepted by way of despatch confirmation, do not form part of our contract with you. Please note products may sell out between the time a customer places his/her order and the time Telescope Style attempts to fulfil it. If this does happen we will contact the customer within 3 days with an alternative item or refund their money. Telescope Style reserves the right to contact customers by phone and/or email should there be any unexpected problem or delay with their order, including but not limited to stock availability, pricing or product description error, or any other supply-related issue. We will inform customers by telephone or email at the earliest opportunity if the goods they have ordered are delayed or unavailable, stating the likely lead time and/or revised delivery date (where relevant) as well as giving them the option of a partial or full refund (depending on the order affected), should they so request.

Card issuers validate and authorise payments. If the card issuer fails, for any reason, to authorise a customer’s payment, we will not be liable. Should there be any problem with a customer’s card payment, we will be unable to fulfil their order and will contact them by telephone or email to advise them of this.

Customers own the goods once Telescope Style has received payment in full.

If for any reason a customer wishes to edit or cancel an order, they should notify us immediately either by telephone or email. If the product has already shipped, customers will need to instruct a return in the normal way to obtain their refund (see below) but they will be liable for outbound and return shipping costs.

Orders placed on weekends or public holidays will be processed during the next business day. Orders placed after 1pm GMT on business days will begin processing on the following business day. Our suppliers endeavour to dispatch in stock items within one working day of your order being placed, however during busier periods this may take longer.

Customers will receive a further confirmation email/s, once their goods have been despatched. The contract between the customer and Telescope Style is completed once their goods have been despatched and delivered.

Telescope Style cannot be held responsible for postage/shipping delays outside of our control, such as bad weather or postal strikes. However, customers should contact us as soon as possible if they have not received their complete order within the stated delivery window and we will endeavour to assist, in order to track down their goods. In the event of a substantial delay, customers are entitled to end the contract and receive a refund for any items that they have paid for and not received.

Telescope Style reserves the right to refuse at any time and for any reason to process any transaction or order you place with us at our sole discretion. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/telephone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Promotional Codes/Offers/Competitions

Discount codes and other promotional offers are valid for a limited time period, for one use only, per person, per order and cannot be used in conjunction with any other offer. Our full terms & conditions apply to all promotions. Promotional/discount codes will only be valid if all terms are met. Any additional terms & conditions related to specific/current offers, promotions or competitions, will be stated on this page and on the email sent to you containing the promotion. Please also refer to our Ordering, Delivery & Returns page and the ‘Delivery Options’ tab on the relevant product pages for relevant information before placing your order.

To redeem promotional/discount codes you must be a registered customer (private consumers only – promotional/discount codes will be invalid for all business/trade customers) and logged in to your account. To obtain your discount/redeem your offer, please enter the relevant promotional code at checkout. A message will appear on the checkout page either confirming your code has been applied or that your order has not qualified for the terms of the code and is therefore invalid.

If you take advantage of a promotional code, any reduction is applied only to the price of the product/s, not the delivery cost. There is no cash alternative and no change or credit is given on orders placed using a promotional code. Minimum spend thresholds (if relevant) refer to the order subtotal, exclusive of any delivery charges. Promotional codes are not valid for sale items. Discount codes cannot be retrospectively applied once an order has been placed.  Only promotional codes issued by Telescope Style will be accepted on this website. If products related to an offer or discount are returned, the refund will be equal to the price paid for that product by the customer, subject to the general refund terms & conditions listed below and on the Ordering, Delivery & Returns page, being met.

Telescope Style reserves the right to decline orders where we reasonably believe a promotional code is invalid for the order being placed or is the subject of fraudulent activity. Telescope Style reserves the right to withdraw a promotion at any time without notice.

If you believe your order qualifies for a promotion but are having trouble applying the code online, please contact us by telephone (during working hours) or send an email and we shall assist.

SECTION 8 – DELIVERY

Product Specific Information

In addition to the general delivery windows stated below and the information contained within our Ordering, Delivery & Returns page, please refer to the ‘Delivery Options’ tab on the relevant product page for delivery information specific to your product.

Delivery Charges

Flat rate delivery charges for each of the regions we serve, are applied on a per order basis. If you order multiple items within a single order, only one delivery charge will be applied to the total, according to your delivery region. We currently deliver most products to the countries and regions listed below within the following timescales.

DELIVERY TO MAINLAND UK – NO ADDITIONAL CHARGE  [3-5 BUSINESS DAYS] WITH SOME EXCEPTIONS*

DELIVERY TO UK OFFSHORE IS £10 PER ORDER [3-7 BUSINESS DAYS] – SEE LIST OF REGIONS BELOW

DELIVERY TO MAINLAND EUROPE IS  £10 PER ORDER [3-7 BUSINESS DAYS]  – SEE COUNTRY LIST BELOW

DELIVERY TO MAINLAND US & CANADA IS £30 PER ORDER [5-10 BUSINESS DAYS] WITH SOME EXCEPTIONS*

*Exceptions to ‘UK delivery without any additional charge’, include UK offshore (see separate delivery charge stated above), expedited delivery (if this is an option for your chosen item/s) and delivery of non-standard products (i.e. products that are considered to be extremely fragile, high value, large, heavy, or something that has exceptional delivery requirements). Non-standard products may require a specialist courier service. If your product falls within this category, this will be stated on the relevant product page under the ‘Delivery Options’ tab and you may need to call us directly to request a shipping quote. Longer lead times may also apply. At present, we are unable to deliver certain floor and table lamps to mainland US/Canada. If this is the case, it will be noted under the ‘Delivery Options’ tab on the relevant product page.

Mainland UK delivery includes England, Scotland, Wales & Northern Ireland. UK offshore regions include Jersey, Guernsey and the Isle of Man. European countries we currently serve are: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. Whilst customs duties or import/sales taxes are not applied on items sold to residents of EU member states, duties and additional taxes (i.e. import VAT) may be payable on packages delivered to countries outside this economic area (N.B. some of the European countries we serve are not EU member states). In such cases, customers are responsible for the payment of any such duties and taxes which may become payable on entry to the relevant country, prior to delivery of goods to their end destination.

We do not currently routinely offer goods for sale to addresses outside of: the United Kingdom; the European countries listed above; mainland United States; and, Canada. Serious shoppers based outside of these areas, please contact us at [email protected] for individual, tailored shipping quotes. We will endeavour to source the best possible shipping solutions and rates to meet your needs.

Method of Despatch

Most products are dispatched direct from our suppliers. Some items are despatched by Telescope Style direct.

Orders are delivered by Royal Mail or by parcel courier. Some larger items may require specialist carriers (this will be detailed under the ‘Delivery Options’ tab on the relevant product page). Shipping times can therefore vary within the above time frames, and orders containing more than one product may arrive in multiple packages, at different times.

Depending on the despatch method, customers may receive further delivery updates from our supplier’s third party courier service by text, telephone or email. All items require a signature on delivery. If the customer misses a delivery, the relevant courier company will either attempt re-delivery on a consecutive day, contact you directly to arrange re-delivery or leave a note asking you to call to arrange re-delivery. If re-delivery is unsuccessful and the item is returned back to us/our supplier, we may need to charge you, in order to instruct a new delivery.

Occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). Should an item become substantially delayed or unavailable after purchase, we will notify the customer by email at the earliest opportunity, stating the likely lead time and/or revised delivery date as well as offering the option of a partial or full refund.

Receipt of Goods

Each of our suppliers takes great care when wrapping and packing items to ensure safe transport. We nevertheless strongly encourage customers to inspect items immediately on receipt and retain the packaging until they decide they are happy with the product. In the unlikely and unfortunate event that there are discrepancies, that damage has occurred in transit or you discover any defects on receipt of an item or items, customers should notify us immediately and no later than 3 days after your delivery date either by telephone on 01753 384 295 Monday to Friday 9.30am to 5.30pm or by email at [email protected] providing a brief description of the issue and stating DAMAGED/FAULTY  in the subject field if emailing. We also request photographic evidence to verify any breakages/defects. See our Damaged/Faulty items section below for more details.

Customers become responsible for the goods on receipt of the goods at the address provided by them to us, during the online purchase process.

SECTION 9 – RETURNS

Customers are entitled to notify us of their intention to cancel their purchase contract with us at any time within 14 days of receipt of their goods. If your order arrives in multiple packages, this 14 day period commences after the last package is confirmed delivered. All returns queries/correspondence are handled solely by Telescope Style. Specific returns circumstances are detailed below.

Unwanted Items: Mainland UK Customers

Customers should notify Telescope Style directly by email within 14 days of receipt of their order, stating RETURN in the email subject field and listing the items they wish to return along with the relevant order number.

Customers will then receive an email with a returns form to print out, complete and enclose with their returns package and a pre-paid returns postage label for the Collect+ or DPD network of shops or local Post Office branch, depending on the most cost effective option for the item/size of package being returned and the drop point’s proximity to the customer’s address.

Please note customers are liable for the returns shipping cost and this will be deducted from their refund, once accepted by Telescope Style (see below).

Pre-paid return shipping labels generated for UK returns are charged as per the charges to Telescope Style by the relevant courier service, up to a maximum of £10 (or whichever is the lesser). The relevant amount will be deducted from the customer’s refund.

Customers then have a further 14 days to return the item to Telescope Style in it’s original packaging (this ensures Telescope Style generates the correct returns label) and in a fully re-saleable condition. Telescope Style cannot accept responsibility for items that are lost or damaged in transit (see below). Customers should take their labelled returns packages to the nearest relevant drop off point within seven days of receipt of the returns label.

Mainland UK based customers wishing to return a non-standard product should contact Telescope Style directly (e.g. an extremely fragile, high value, large, or heavy items or one that has exceptional delivery requirements and is listed as such under the ‘Delivery Options’ tab of the relevant product page on this website) as this may require a tailored returns shipping solution i.e. collection via a specialist courier service. Collection time slots will be booked for the first available date and within three weeks. Unfortunately, we are currently able to offer a returns collection service for non-standard products only and from UK addresses only. Returns of this nature will be charged at a flat rate of £30. This amount will be deducted from the customer’s refund.

You will be notified by email once your return has been received and inspected. If your refund is agreed and processed, the original cost of your returned item/s, minus the return shipping label cost, will be refunded via your original payment method.

Unwanted Items : Customers Outside Mainland UK

Customers should notify us within 14 days of receipt of their order, stating RETURN in the email subject field and listing the items they wish to return along with their relevant order number. Customers will then receive an email with a returns form to print out, complete and enclose with your returns package. They then have a further 14 days to arrange, pay for and despatch their unwanted items back to us at the address below. Please note that customers outside of mainland UK will have to bear the direct cost of returning the product/s (including non-standard products). We recommend they use an insured, recorded, tracked and signed-for delivery service with proof of postage (keep the receipt!), as Telescope Style cannot accept responsibility for items that are lost or damaged in transit. Please send back to:

Telescope Style c/o AS Interiors, Town Lane, Wooburn, Buckinghamshire, HP10 0PJ, United Kingdom.

For returns coming from outside of EU countries, any customs duties or import/sales taxes incurred on the outbound delivery are non-refundable through us. In addition, any customs duties or import/sales taxes incurred by the return shipping are also the responsibility of the customer and, if paid by us, will be deducted from their refund.

Customers will be notified by email once their return has been received and inspected. If the refund is agreed and processed, the original cost of the returned item/s, will be refunded via the customer’s original payment method.

Returns Eligibilty

All unwanted items must be returned fully re-saleable in their original, unused condition and in their original packaging. Unopened rolls of wallpaper can be returned, however rolls that have been opened are not eligible for return or refund. Customers are liable for any diminished value resulting from the handling of a product in any way other than what is necessary to establish the look and functioning of the product while in your care (this includes the transit of goods back to us by whatever means). Returns that arrive damaged, soiled, without their original labels and packaging or are received after the 28 day cooling off period, will not be accepted and customers may still be liable for the pre-paid returns label shipping costs (UK customers) or any customs duties or import taxes we may have paid (non-UK customers).

Damaged/Faulty Items

Each of our suppliers takes great care when wrapping and packing your items to ensure safe transport. We nevertheless strongly encourage customers to inspect items immediately on receipt and retain the packaging until they decide they are happy with the product. In the unlikely and unfortunate event that there are discrepancies, that damage has occurred in transit or you discover any defects on receipt of an item, customers should notify Telescope Style immediately and no later than 3 days after their delivery date either by telephone on 01753 384 295 Monday to Friday 9.30am to 5.30pm or by email at [email protected] providing a brief description of the issue. Please state DAMAGED/FAULTY  in the subject field if emailing. We also request photographic evidence to verify any breakages/defects.

Customers should wait until after you have spoken with us to return, destroy or dispose of damaged or faulty goods, to ensure this does not negate any potential refund entitlement.

Upon receipt of the customer’s email, we will advise on next steps as regards return, refund, repair or replacement, depending on the product type, the circumstances and their preference. Product refunds for goods that we have agreed are damaged/defective will include both outbound shipping cost incurred by the customer on the original sale (for all countries Telescope Style serves) and, if relevant/borne by the customer, the returns shipping cost. Customs duties and import/sales taxes incurred on the original outbound shipping to non-EU customers are non-refundable through us however. In addition, customers are also responsible for any further customs duties or import/sales taxes payable should they choose to return the damaged/defective items. If paid by us, the customer will be liable and these costs will be deducted from the refund.

All Refunds

Please allow 5-10 working days for all refunds to be processed after email confirmation of receipt and acceptance by Telescope Style. Often refunds take a little longer to appear on your bank statement. Telescope Style cannot be held liable for any interest charges incurred by you from your card’s issuing bank or exchange rate fluctuations and consequent loss of currency while you await your refund. Please take this into account before placing any order.

Unfortunately, we do not provide an exchange service. If you would like to exchange one item for another, you must first return the original item following the relevant procedure set out above and then place a new order. You will be refunded for the original item in accordance with our usual returns policy (as detailed above).

If customers have any further questions regarding our refunds and returns process, they should get in touch with Telescope Style by email at [email protected] or call 01753 384 295 Monday to Friday 9.30am to 5.30pm to speak to a member of the customer service team.

SECTION 10 – PERSONAL DETAILS, PRIVACY, SECURITY & COOKIES

Contacting Our Customers

We contact customers as necessary using the details they provided to us, in order to fulfil their orders: by telephone; by email in writing; or, as a third option, by writing to you at the address given online. Your submission of personal information through the store is governed by our Privacy Policy here.

Account Holder Details

Customers/users must keep their account holder details safe and confidential at all times. Customers/users must not disclose their confidential password or account details to any other persons/third party. Customers/users must notify us immediately by email at [email protected] if they suspect anyone other than themselves has obtained access to their confidential user account details or password. Telescope Style reserves the right to disable access to personal user accounts at any time should there be a failure to comply with Telescope Style’s Terms & Conditions.

Usage/Processing of Personal Data

We take our customers’ privacy and the security of their personal data extremely seriously. Please see our detailed Privacy Policy here and Cookie policy here for information regarding data collection, usage and the rights of customers/website users with regards to this application (www.telescopestyle.com – the means by which your data is collected). Key elements of the policy are outlined below:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed e.g. the supply of products to customers.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of the detailed Privacy Policy or by contacting the Owner.
  • The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics; Managing contacts and sending messages; Handling payments; Contacting the User; and, Platform services and hosting.
  • The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn e.g. direct marketing purposes by way of a regular newsletter. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
  • In summary: Users have the right at any time to withdraw their consent where they have previously given their consent to the processing of their Personal Data; to verify the accuracy of their Data and ask for it to be updated or corrected; and, to have their Personal Data deleted or otherwise removed. Please see the Privacy Policy for additional user rights.
  • Once the data retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Buying Online/E-commerce Security

Online card payments are processed by Stripe or Paypal.

Stripe Payments: Stripe is our integrated payment gateway for online card payments and is certified to PCI (Payment Card Industry) Service Provider Level 1 – the most stringent level of certification available in the payments industry. Please see the Stripe website for further information. Stripe only operates over secure HTTPS connections (the protocol or set of rules and regulations by which data is transmitted between your browser and the website with which you are connected). This implies all communications between your browser and the website with which you are connected are encrypted. Sensitive information such as customer card numbers are securely encrypted and are transmitted directly to Stripe without passing through or being stored on our servers. In addition, if requested and where available from the authenticating bank, Stripe is enabled for 3D Secure in order to further authenticate payments. In this instance, the card-issuing bank assumes full responsibility for any subsequent fraudulent transactions. Customers will need to contact their issuing bank directly if they have any problems completing the 3D secure checkout process e.g. if they have forgotten the relevant security codes.

Paypal Payments: You can also pay for goods online via your Paypal account. Select this option at checkout and follow the prompts. Again, advanced encryption technology renders the Paypal platform secure. Sensitive financial information such as customer’s credit card numbers are transmitted directly to Paypal and not received by us. Please visit the Paypal website for further buyer security information. From time to time, if requested and where available from the authenticating bank, Paypal is also enabled for 3D Secure in order to further authenticate payments. You will not be asked to enter this information with every transaction. If applied, the card-issuing bank assumes full responsibility for any resulting/subsequent fraudulent activity. Customers will need to contact their issuing bank directly if they have any problems completing the 3D secure checkout process e.g. if they have forgotten the relevant security codes.

Website Security

All reasonable care is taken to safeguard your order and payment details (see above for further details). Given this fact, we will not be held liable for any loss suffered should a third party obtain unauthorised access to data provided by users or customers of this website. Please ensure maintenance of your own virus protection software and secure browser connections. We cannot guarantee that our site will be free from viruses and we cannot be held responsible for them. Users must not knowingly introduce viruses, any form of malicious material or attempt to gain unauthorised access to our site by whatever means. Any such breach will be reported to the relevant authorities. Under these circumstances your right to use this site would be withdrawn.

SECTION 11 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 12 – COPYRIGHT

All copy, product titles, product images and graphics on the www.telescopestyle.com website are copyright of Telescope Style. Unauthorised use of any of these elements is forbidden, unless you have received express permission or approval from us.

Please contact us by email if you wish to use any of the above for editorial or commercial purposes e.g. press/blogger requests and we will be delighted to assist. Our credit – www.telescopestyle.com – must be stated in any subsequent editorial.

Linking to our home page is permitted provided this is carried out in a fair, legal manner that does not take advantage of or negatively impact our reputation or suggest association or endorsement. Framing of any page or part of our website is not permitted.

SECTION 13 – THIRD-PARTY LINKS/CONTENT

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. These links are provided for your information only. We have no control over the contents of those sites or resources. Links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 14 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

This website may include user-generated content e.g. materials, information or opinions uploaded by other users of the site. These materials, information and any user-generated content is neither verified nor approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please email us at [email protected]

SECTION 15 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, regional, local or government regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. However, we are not responsible for any unforeseeable loss or damage.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so: this includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In no case shall Telescope Style, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, loss of business opportunity, goodwill or reputation or any similar damages, whether based in contract, tort (including negligence), breach of statutory duty, strict liability or otherwise, arising under or in connection with any contract with us or from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

You agree not to use our site for any business or commercial purposes. We are an online interiors brand selling home wares to private consumers for their personal use. Our products are intended for use in a domestic environment only and are not certified for ‘contract’ use in a commercial environment or in connection with any trade, business, craft or profession. If used for commercial purposes, product longevity is not guaranteed and our returns policy becomes null and void. We are not liable for business losses.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Telescope Style and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 19 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW/LEGAL JURISDICTION

These Terms of Service, Terms of Use and Conditions of Sale, their formation, their subject matter and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law. Legal proceedings in respect of the products may be brought in the English courts. You agree the courts of England and Wales will have exclusive jurisdiction over any disputes or matters that may arise. Private consumers resident in Northern Ireland may also bring proceedings in Northern Ireland. Private consumers resident in Scotland may also bring proceedings in Scotland.

EU residents may wish to obtain further/alternative information regarding online dispute resolution between EU traders and consumers via the EU Commission portal: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at [email protected].