Privacy & Security

We take your privacy and the safety of your personal information and payment data very seriously. To this end our website utilises the technologies listed below and follows a number of protocols to allow you to buy with confidence.

 

BUYING/ONLINE E-COMMERCE SECURITY

Our online card payments are processed by Stripe or Paypal.

Stripe Payments: Stripe is our integrated payment gateway for online card payments and is certified to PCI (Payment Card Industry) Service Provider Level 1 – the most stringent level of certification available in the payments industry. Please see the Stripe website for further information. Stripe only operates over secure HTTPS connections (the protocol or set of rules and regulations by which data is transmitted between your browser and the website with which you are connected). This implies all communications between your browser and the website with which you are connected are encrypted. Sensitive information such as customer card numbers are securely encrypted and are transmitted directly to Stripe without passing through or being stored on our servers. In addition, if requested and where available from the authenticating bank, Stripe is enabled for 3D Secure in order to further authenticate payments. In this instance, the card-issuing bank assumes full responsibility for any subsequent fraudulent transactions. Customers will need to contact their issuing bank directly if they have any problems completing the 3D secure checkout process e.g. if they have forgotten the relevant security codes.

Paypal Payments: You can also pay for goods online via your Paypal account. Select this option at checkout and follow the prompts. Again, advanced encryption technology renders the Paypal platform secure. Sensitive financial information such as customer’s credit card numbers are transmitted directly to Paypal and not received by us. Please visit the Paypal website for further buyer security information. From time to time, if requested and where available from the authenticating bank, Paypal is also enabled for 3D Secure in order to further authenticate payments. You will not be asked to enter this information with every transaction. If applied, the card-issuing bank assumes full responsibility for any resulting/subsequent fraudulent activity. Customers will need to contact their issuing bank directly if they have any problems completing the 3D secure checkout process e.g. if they have forgotten the relevant security codes.

We also hold an SSL certificate for secure browser connections, update our plugins daily and host our site through a secure server providing added security for all non-transaction data/content. 

USAGE/PROCESSING OF PERSONAL DATA

Please see our detailed Privacy Policy here or Cookie policy here or navigate to them from the website footer bar, for information regarding data collection, usage and the rights of customers/users with regards to this application (www.telescopestyle.com – the means by which your data is collected). Key elements of the policy are outlined below:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed e.g. the supply of products to customers.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of the detailed Privacy Policy or by contacting the Owner.
  • The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics; Managing contacts and sending messages; Handling payments; Contacting the User; and, Platform services and hosting.
  • The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn e.g. direct marketing purposes by way of a regular newsletter. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
  • In summary: Users have the right at any time to withdraw their consent where they have previously given their consent to the processing of their Personal Data; to verify the accuracy of their Data and ask for it to be updated or corrected; and, to have their Personal Data deleted or otherwise removed. Please see the Privacy Policy for additional user rights.
  • Once the data retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

ACCOUNT HOLDER DETAILS

Customers/users must keep their account holder details safe and confidential at all times. Customers/users must not disclose their confidential password or account details to any other persons/third party. Customers/users must notify us immediately by email at [email protected], if they suspect anyone other than themselves has obtained access to their confidential user account details or password.

Please note customer accounts that have been inactive for 12 months will be automatically deleted.

Telescope Style reserves the right to disable access to personal user accounts at any time should there be a failure to comply with Telescope Style’s Terms & Conditions.