FAQs

What if my basket contains items from multiple suppliers?

Multiple products within a single order will not affect/elevate our standard regional delivery charges.

We charge flat shipping rates on a per order basis for each delivery zone within the time frames stated on the Ordering, Delivery & Returns page. Mainland U.K. customers will not incur a delivery charge. The only exceptions are delivery of non-standard items or expedited delivery (where this is an option and stated as such under the ‘Delivery Options’ tab on the relevant product page).

With multiple product orders, items may arrive separately and at different times depending on supplier lead times and despatch location. Vintage, one-of-a-kind items and our small but growing Telescope Style Collection are sent out directly by us.

I'm having trouble applying my discount code at checkout!

There are a few reasons why this might not be working…

Are you a registered customer and logged into your Telescope Style account?

Do you have any sale items in your basket? If so, the inclusion of these items means that the order does not qualify for further discounts or promotions.

Do any of the items in your basket qualify for non-standard delivery costs/specialist delivery charges? If so, the inclusion of these items means that the order does not qualify for further discounts or promotions.

Has the offer you are trying to apply expired?

Please get in touch if you believe your order qualifies for a promotion but are still having trouble applying the code online. Contact us on 01753 384 295 or email a screenshot of your shopping basket to [email protected] working weekdays Monday to Friday, 9.30am-5.30pm and we will investigate.

 

How will my order arrive?

We and our suppliers ship your items using the fastest, safest, and most reliable method possible.

Orders are delivered by Royal Mail or by parcel courier. Some larger items may require specialist carriers (this will be detailed under the Delivery Options tab on the relevant product page).

With multiple product orders, items may arrive separately and at different times depending on supplier lead times and despatch location. Vintage, one-of-a-kind items and our small but growing Telescope Style Collection are sent out directly by us.

Please be aware that all parcels will require a signature. Depending on the method of despatch, you may be contacted by the relevant third party courier with further tracking information and delivery options.

Check our Ordering, Delivery & Returns page for more info.

When will my order arrive?

Please see our Ordering, Delivery & Returns page for estimated regional delivery time frames. For more detailed delivery information specific to your product, please refer to the Delivery Options tab on the relevant product page.

Please note, some items are made to order and will therefore incur longer lead times prior to dispatch.

Once placed, your order will be confirmed by email. In the unlikely event of any delay to the despatch of your item/s, we will inform you as soon as possible and keep you updated by email.

You will be notified again by email once your goods have been shipped. Depending on the method of despatch, you may be contacted by the relevant third party courier with further tracking information and delivery options.

You can also track your order with us at any time by clicking on ‘Track My Order‘ under ‘My Account’ on our home page.

With multiple product orders, items may arrive separately and at different times depending on supplier lead times and despatch location. Vintage, one-of-a-kind items and our small but growing Telescope Style Collection are sent out directly by us.

What if I miss a delivery?

All items will require a signature on delivery.

If you miss a delivery, the relevant courier company will either attempt re-delivery on a consecutive day, contact you directly to arrange re-delivery or leave a note asking you to call to arrange re-delivery.

If re-delivery is unsuccessful and the item is returned back to us/our supplier, we may need to charge you, in order to instruct a new delivery.

Should you have any difficulties or issues with regards to the delivery of your items, don’t hesitate to contact us either by phone Monday to Friday, 9.30am to 5.30pm on 01753 384 295 or alternatively by email at [email protected] and we will do our best to assist!

Why have I only received part of my order?

Multiple product orders may include products from different suppliers. Therefore items may arrive separately and at different times depending on supplier lead times and despatch location. Vintage, one-of-a-kind items and our small but growing Telescope Style Collection are sent out directly by us.

Please contact us as soon as possible if you have not received your complete order within the stated delivery window.

Can I buy in store/over the phone?

Not at the moment! We are an online only platform and all transactions/purchases are conducted through the website.

However, if you need us, just shout! We are here to help and at the end of a phone, working weekdays Monday to Friday, 9.30am-5.30pm – leave a message if we don’t answer straight away and we’ll call you back pronto!

You can also email us at [email protected]

Subscribers to our newsletter and visitors to our website will be notified in advance of occasional/seasonal Pop-Up shops or attendance at seasonal buying fairs, as and when we schedule them.

Do you ship internationally?

Yes, to a number of destinations:

United Kingdom – England, Scotland, Wales & Northern Ireland. We also ship to Jersey, Guernsey and the Isle of Man.

Mainland Europe – Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Mainland U.S.A and Canada.

Please note: Customs duties or import/sales taxes may be payable on packages delivered to countries outside the EU (N.B. some of the European countries we serve are not EU member states).

In such cases, customers are responsible for the payment of any such duties and taxes which may become payable on entry to the relevant country, prior to delivery of goods to their end destination. 

Please see our Ordering, Delivery & Returns page for further information pertinent to international orders.

I live outside your listed shipping/delivery zones. Can I still buy from your website?

Whilst we do not currently routinely offer goods for sale to addresses outside of the U.K., Europe, the U.S. & Canada, it is very much our ambition to do so. Stay tuned for delivery zones into new geographical areas with associated flat rate shipping.

For serious shoppers based outside of the U.K., Europe, the U.S. & Canada, please contact us by email at [email protected] for individual, tailored shipping options. Where possible, we will endeavour to source the best possible shipping solutions and rates to meet your needs.

N.B. Whilst customs duty is not applied on items sold within the EU, duties and additional taxes (i.e. import VAT) may be payable on receipt of packages delivered to countries outside of the EU. In such cases, you are responsible for the payment of any such taxes and duties which may become payable.

How can I sign up for your newsletter?

Sign up for our newsletter via the Home Page here or alternatively sign up at Checkout.

I'd like to sell through Telescope Style. What do I do next?

Don’t hesitate to get in touch! If you make, design, source or supply stylish, elegant home or lifestyle products with a strong aesthetic connection to a particular destination – we want to hear from you. Pop us an email, tell us a bit about you and your brand and send us some pictures. We can take it from there. We prioritise well-made, original designs with a cultural story.